Frequently Asked Questions

FAQs Served with a Dash of Ramen Wisdom

SHIPPING FAQ

  • I placed an order but need to change the shipping address, what can I do?

    Please contact us immediately with your order number and the correct shipping address after you placed the order.  We are unable to change the address if the order has been shipped.  You will be responsible for any shipping fee incurred from an incorrect address.

  • Where are you currently shipping to?

    USA, Canada, Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, Fiji, Greece, India, Indonesia, Mexico, Philippines, Saudi Arabia, Thailand, Vietnam, Serbia, Lebanon, Bahrain, Malta, Romania, Chile, Argentina, Bahamas, British Virgin Islands, Caribbean Netherlands, Cayman Islands, Costa Rica, Croatia, Dominican Republic, Estonia, Georgia, Gibraltar, Greenland, Iceland, Macao SAR, Taiwan, U.S. Outlying Islands, Sri Lanka, Kuwait

    Shipping to USA:

    • Free shipping within the USA

    Shipping to Canada:

    • $9USD for the first bag
    • $4 per additional bag.
    • Shipping time is 1-3 weeks.

    For all international shipping:

    • $15 USD for the first bag
    • $5 per additional bag. 
    • Shipping time is 1-4 weeks

    If you order more than 4 bags, you will automatically be upgraded to express shipping which is 3-8 business days

    Customers are responsible for any custom/tariff costs that may arise.

  • I have an issue/question with my order.

    Please contact us for all other issues/questions regarding your order.

BILLING FAQ

  • Payment forms accepted:

    We accept all major credit cards, Apple Pay, Google Pay, Paypal and Shopify Pay.

  • Do you accept returns or exchanges?

    Returns and Exchanges:

    Unfortunately, due to health and safety reasons associated with the nature of our food products, we are unable to accept returns or offer refunds. This policy is in place to guarantee the integrity and freshness of our items, maintaining the highest standards of food safety for all our customers.

PRODUCTS FAQ

  • Where is your product sourced from?

    Our product originates from China, where we meticulously select and process locally grown vegetables. Prioritizing quality, we personally visited various farms and factories to choose the finest ones to partner up with. Our FDA-registered factory adheres strictly to health and safety regulations, ensuring you receive the best possible product.

  • Why does your pricing seem so high?

    Because of water loss during the drying process, it takes approximately 3lb of fresh ingredients to yield 1lb of dried ones. At just under 1lb, our bags contain significantly more than meets the eye. While the label suggests 14 servings, each bag can generously cater to 16 to 22 servings on average. Many dehydrated vegetable soup blends use an extremely high percentage of carrots or other low-cost ingredients.  We do not cut corners, the ratio of our blends were designed with consumer enjoyment as a priority.

  • Will you have different size options?

    Yes!  We are working on adding different size options in the future.

  • Are your products freeze dried or dehydrated?

    Both! We use a combination of both depending on the individual topping.